Return Policy

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Returns & Exchanges – MDU LUCY
At MDU LUCY, we truly want you to fall in love with every piece you receive. Each item is crafted with care, and your satisfaction means the world to us. However, if something isn’t quite right, we’re here to help make it right.

Return & Exchange Window
We gladly accept returns or exchanges within 7 days of your order being delivered (as confirmed by tracking information).

Eligibility Criteria
To be eligible for a return or exchange, your item must meet the following conditions:

It must be in original condition: unworn, unwashed, undamaged.

All tags, labels, and original packaging must be intact and included.

The item must not be part of any non-returnable categories (see below).

Please Note
Sale items and custom-made orders are non-returnable and non-exchangeable, unless faulty or sent in error.

Return shipping costs are the responsibility of the customer, unless the product is defective or you received the wrong item.

How to Request a Return or Exchange
To initiate a return or exchange:

Please email our customer care team at (((((((((((((((((((((((with the subject line: [Return/Exchange] + Your Order Number.

In the email, include the reason for your request and (if applicable) attach photos of the item.

Our team will respond promptly to guide you through the return or exchange process in a smooth and professional manner.

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CÓ SẴN Ở MỸ

📞  Đường dây nóng : 702 831 2999

📍 Địa chỉ : 414 w basic rd Henderson nv 89015

📪 Email liên hệ : [email protected]

🚛 Vận chuyển : FEDEX

🌐  Trang web: https://mdulucy.com/